Visitor
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1 Message
Horrible customer service
I am writing to express my deep frustration with your customer service. I am dealing with a family emergency and urgently need to resolve a billing issue, yet the only option I’ve been given is a scheduled callback next Tuesday. That delay is completely unacceptable.
I have no choice but to use your service due to my apartment’s setup, but I regret transferring my phone service to you because of the consistently poor customer support I’ve received. This situation has been stressful enough, and the lack of timely assistance makes it worse.
Please escalate my case immediately. I need to speak with a live representative as soon as possible to resolve my billing issue.
XfinityKassie
Official Employee
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2.1K Messages
17 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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