Visitor
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1 Message
Horrible customer service
Horrible customer service, perhaps the worse from any company. I dread having to call for ANYTHING and am actively looking for a new provider ASAP. From the website not working properly and chat function being complete garbage, to the reps not understanding what im asking and instead of helping me lying to me to try and sale more services I dont need or have requested. Then to top it off the constant transfers to the wrong area or automatic prompts only to get hung up on multiple times and spend over 3 hrs trying to get a simple question addressed and answered is ridiculous. I plan on sharing this awful experience and service with extremely large social media following and anyone who will listen
XfinityJeniece
Official Employee
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3.5K Messages
15 days ago
Hey there, @CustomerSince2014, thanks for reaching out through Xfinity Forums regarding your account. We would love to turn this customer service experience around for you. We truly appreciate you being an Xfinity customer, and we do not want to lose you. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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