Visitor
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2 Messages
Horrible customer service
Ordered internet and a tv package. We don’t get any of the channels on tv that were ordered, it’s now been over a month and they can’t figure out why!! Our internet went out 4 hours ago for no reason, no storms, no nothing; but there is no way to contact them to explain. When I go online it says all is fine, yet there is no service!! Absolutely horrible company!! Stay away from them, whatever you do!!
XfinityLinda
Official Employee
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2.6K Messages
9 days ago
Thanks for meeting us here in our community, @user_d4vctu, about your service concerns. We can assist with troubleshooting your service. If you didn't receive a text or see anything on your Xfinity app about a service interruption, we can check on our end.
Also, you can always check the map on: https://www.xfinity.com/support/statusmap.
Please send us a Direct Message with your full name and service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
(edited)
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user_d4vctu
Visitor
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2 Messages
1 day ago
I’ve tried that numerous times. Currently there is a ticket open trying to fix my channel/subscription issue. It has been over a month and still don’t have the channels that I’m paying for!
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