Visitor
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1 Message
Horrible experience while cancelling the service
It took me 4 months to cancel my internet service. They charged my account without authorisation and surprisingly for equipment I already had paid. I was told several, at least three times that I don’t need to return the equipment, but they still kept calling, bothering me and harassing me for that. I even made a trip to one of the stores to return the equipment I had already paid. They said that they don’t want it and gave it back to me. Then they charged me for that. Returned my money after I disputed it with them, then, for some unexplainable reason return them twice and send me a bill for that. It was the most horrible experience.
EG
Expert
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119.7K Messages
15 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.7K Messages
15 days ago
@user_kla93m - We'd like to take a closer look and help however we can. Could you please send our team a direct message to continue?
How to send us a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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