Visitor
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2 Messages
Horrible experience with this company
A very old account still pops up even though i deactivated and closed the account 2 yeara ago. The stupid app can't just distinguish between the old and new.
In a new address, when I canceled and deactivates the service, I returned the equipment at a USPS (i didnt even open the box for 1.5 years) but still receive emails about returning it! And i see now that there is a balance due of $44 even though i paid all dues and deactivated wifi account before leaving the country.
For my xfinity phones mobile i receive an email of $34 due but it doesn't take me anywherw to pay! I contacted xfinity assistants 2 or 3 times with no real results. Figure your service and app out. This is such a time waste
I dont want to even talk about how 2 years ago you lied to me and then forced me to buy a new phone. A company with horrible ethics program.
XfinityDemetrise
Official Employee
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345 Messages
2 hours ago
Hi there @user_m76ln5 Thank you so much for reaching out on our Xfinity Community Forum. I can assure you this is not the experience that we want for you as a valued Xfinity customer. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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