Horrible Internet and Customer Service

I've been a loyal Xfinity customer for about 8 years now and have not really had any issues up until I decided to upgrade my service. Worst decision ever! It's been about a month and I still don't have any Internet service. It sometimes come on for maybe a couple hours a day and then it'll be out the rest of the day. I've tried on several different occasions to talk to a live agent, which is really hard to do since their bot is very insistent that you talk to a live agent through their chat system. Either one is utterly useless though. The agents on chat are misleading and the live agents aren't helpful in the ways you need them to be. I don't understand why I can't call customer service and get an appointment for a technician to come fix my Internet service. The whole process to get a technician is so stupid and a huge waste of time for both the customer service rep and myself as a customer. I've never been more dissatisfied with a service provider as I am with Xfinity. I don't know when things changed, but whoever is in charge of setting standards and processes really [Edited: "Language"] at their job and the ratings for Xfinity are proof, (1.8 on Yelp). I think this should really be a wake up call for Xfinity that whatever you're doing as a company, is not working and you desperately need to make some changes before you lose all your customers. I can tell you right now, you're going to lose another one because I'm tired of being jerked around and now you want me to pay for service that I've barely got to use because Xfinity Internet is really bad now. Another thing, since both me and my kids need the Internet to do online classes and work related projects, the Internet is really needed in our household and since we haven't been able to use the Internet through Xfinity, I've had to use my hot spot through my phone service, which is NOT with Xfinity, thank God, because that would probably [Edited: "Language"] as well.