1 Message
Horrible service
Just experienced the worst I have ever had with a company, providing a signal, over two days of problem-solving over the phone, then they schedule an appointment for Sunday between one and 3 PM, nobody shows up, then they tell me I have to wait till Tuesday at noon time on the fifth, no Internet no nothing For days, spending hours on the phone with their automated system with their technicians who are trying to fix the problem, but can’t, horrible horrible service. I will never use Comcast again and I plan on canceling my account.
XfinityTony
Official Employee
•
1K Messages
20 days ago
@user_bdzypo
Hi, there! Thank you for your post. I am sorry to hear about everything you have gone through trying to get your service back up and running. I would love the opportunity to see if I can fix this and make things right. Please, send a DM to Xfinity Support with your full name and address, so I can look into your issues.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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