Visitor
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1 Message
Horrible Service
I was planning to cancel my service with Xfinity, spoke with Ara [Edited: "Personal Information"] her id number. She offered me 50$ with autopay for 1gb speed for 5yrs guarantee, after thoughts I decided to stay, she transferred me to manager Peds, after short conversation she said there is no such a pkg available, spent 1hr over the phone to go no where, you can’t trust people. I was with them since 04 with autopay, it’s sad they are telling [Edited: "Inappropriate Language"] till these days.
XfinityRaul
Official Employee
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3.1K Messages
3 days ago
@CCCP Thank you for reaching out to us via Forums. I would be more than happy to review your account to see what promotions are available in the area that'll help reduce your monthly payment. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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