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user_0escbk
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11/08/2026 3:05 AM

Horrible service

I have been on the phone with a live agent for 46 minutes when they say the problem will take 5 minutes to get my Internet to work. They keep saying the same [Edited: Language] but nothing is getting done. They have said multiple times I’m running reports than they have me unplug and plug my [Edited: Language]back in. Horrible worst experience ever I will hire someone else

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Updated 

5 hours ago

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XfinityAmandaB

Official Employee

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3.6K Messages

5 hours ago

 

user_0escbk Thank you for letting us know about your recent support experience. That is not at all the experience we want anyone to have, and we appreciate you letting us know. We would be more than happy to help with any connection issues and make sure the feedback on your experience is passed along to you. Thank you for letting us know about your recent support experience. That is not at all the experience we want anyone to have, and we appreciate you letting us know. We would be more than happy to help with any connection issues and make sure the feedback on your experience is passed up for you. 

 

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