Visitor
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1 Message
Horrible start
This has been horrible already and I'm not even hooked up yet. When I set up everything over the phone, I told him I wanted to pick up everything at the store as I wasn't physically at the new address for another week. What did he do? He had it mailed to the new address. Went to the store and they couldn't stop the delivery. I had to pay $10 to UPS to change the delivery date. I told him all I really wanted was the outdoor camera included in my package and not the indoor. What did he send me? Yup. The indoor camera. So now, I'm inconvenienced once again because I have to go to the store to see if they can give me the outdoor one. I'm going to do some research and see if there's another service in the area I can switch to.
XfinityEricB
Official Employee
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2.5K Messages
26 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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