1 Message
Horrific Customer Service
If I can’t speak to a live agent I am cancelling my service. This is an insane business model to not allow me to speak to a human about the issues I am having. Your AI assistant is BEYOND USELESS
1 Message
If I can’t speak to a live agent I am cancelling my service. This is an insane business model to not allow me to speak to a human about the issues I am having. Your AI assistant is BEYOND USELESS
XfinityKrista
Official Employee
•
1.5K Messages
28 days ago
Hello @user_r7yjhc, you've reached the Digital Care team at the corporate level, and I'd be happy to help with your account concerns.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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