New Poster
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13 Messages
Horrific customer support
You should all be fired for gross incompetence.
Your AI trouble shooting doesn’t work, but it prevents customers from scheduling a tech to deal with endless internet service issues. Since there is no other way to schedule a tech, it effectively means Comcast does a great job collecting checks but doesn’t offer any substantive customer service to fix the problem. And it’s a problem on your end, not the customer’s. Thanks for being a bunch of clowns. Looking forward to cancelling and using Verizon.
XfinityJustinM
Official Employee
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1.2K Messages
5 days ago
Hi @ChrisL7.
Thank you for taking some time to share your experience with us. The Xfinity assistant can help a decent bit at times, but sometimes you just need an actual set of eyes to take a closer look into things. You've come to the right place for help regarding your internet issues. We have a huge community here that is always willing to help when the opportunity comes. Rest assured, we'll get things on the right track. For starters, could you share a little more about the specific internet service issues that you are being faced with?
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