Hello @user_0ay5vx, Thank you for taking the time to leave a post. Sorry to hear that you are having issues with your home phone. Can you elaborate more on the issue with your home phone. Do you have a dial tone, but can't make calls or receive them? No dial tone?
Thank you for that information @user_rduzd5. Are you using a cordless phone or a corded phone? Is the phone connected directly to the modem in TEL 1 or into a phone jack on the wall?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityMarshante We have a dial tone and can call out, but calls coming in go straight to voicemail . We also hear the phone clicking in the receiver.
user_oewrkr hello, are you still having issues with your phone?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there, @user_27nf4j I'm sorry to hear that you are not able to call or get calls from your home phone. It's been a few days since you last posted. Are you still having trouble making or receiving calls?-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarshante
Official Employee
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706 Messages
5 months ago
Hello @user_0ay5vx, Thank you for taking the time to leave a post. Sorry to hear that you are having issues with your home phone. Can you elaborate more on the issue with your home phone. Do you have a dial tone, but can't make calls or receive them? No dial tone?
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user_27nf4j
Visitor
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1 Message
5 months ago
phone not working, cannot call or get calls
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