Visitor
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1 Message
How can customers tell if they’re in an “enhanced” market with higher upload speeds?
Hey everyone,
I’m on the Xfinity 1.3 Gbps plan using my own ARRIS S34 modem. My upload speeds are still capped at ~40 Mbps, even though Xfinity recently announced network upgrades (I was down for almost 4 hours - giddy with excitement, it was worth it) and I noticed my IP address changed today (so something definitely happened on the backend).
I’m trying to figure out:
How does a customer know when they’ve been moved into one of the “enhanced” or “next-gen” markets that are supposed to have faster upload speeds (like 100-300 Mbps+)?
Is there a public rollout map, an announcement page, or a way to tell from the modem’s event logs or channel info (e.g., OFDMA changes)?
I’ve already rebooted and reprovisioned my modem multiple times and confirmed signal levels are fine. Just want to know what the indicators are for being upgraded.
Thanks!
sailorbear510
Contributor
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64 Messages
19 days ago
Here is a test I ran on MLABS over Wifi
And over Speed Test By Ookla on a partner site without the advertising overhead:
So.... I guess I have pretty good speeds over Wifi for the GIG Plan! I have no ethernet wiring to test over ethernet directly but I am sure those speeds would be mightier fast! :)
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sailorbear510
Contributor
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64 Messages
19 days ago
Mods I am not sure why my reply went private :)
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BruceW
Gold Problem Solver
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26.8K Messages
19 days ago
A Forum Administrator has posted:
See https://forums.xfinity.com/conversations/getting-started/disappearing-forum-posts/606894c37437b81d05b7b638?commentId=606b25cb322c887da0f3c0a2
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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EG
Expert
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114.1K Messages
19 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.4K Messages
19 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_oompvh! We are so glad to hear from you and want to assist in any way that we can to ensure you're having the best experience with your service. No worries! You have reached out to the best team to address your service concerns and get things on the right track. So that we can get started, can you please shoot us a private message with your details. That way we can get a better look at what you have going on.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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