Visitor
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1 Message
How can I cancel Xfinity Internet Service online without being called by the agent?
I forgot to cancel my Xfinity Service before moving out of the US. I am trying to cancel my internet service online or via email but find no such options.
There is no real person agent in the help chat, while the AI chat assistant only provide options to call me directly. I feel this is kind of fraud that the company deliberately makes it difficult for customers to cancel the services and benefit from recurring payment.
btw, I am using my own Internet device, so I don't need to return anything to Xfinity before I make the cancelation.
XfinityRay
Official Employee
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2.7K Messages
12 hours ago
Hi there, user_lbn9yc! Congratulations on your move! I hope everything is going smoothly for you. Our team is here and happy to assist you with the account.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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