1 Message
How can I customize my network credentials for my ARRIS tg1682p modem?
I just activated my NOW WiFi on the Xfinity app on my ARRIS tg1682p modem. I am now trying to customize the credentials for my network on the app under “WiFi—> WiFi details” and there is no option to change the WiFi details. The app is just asking me to refer to the default network name and password that’s located on my modem. Can someone help me out with this?
EG
Expert
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109.5K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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702 Messages
1 day ago
Good morning @bunnyxmama One thing to remember is NOW is prepaid, while XFINITY is your traditional postpaid service. Additionally, NOW service is separate from being an XFINITY customer. While it does use the same physical infrastructure, the billing, troubleshooting, and support are handled exclusively online. We do not have the ability to view, change, update or troubleshoot NOW internet.
for help and support you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry
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