Visitor
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1 Message
HOw can I leave a record of cancellation request to prevent the go around you are giving the clients
It appears that the old email we_can_help@cable.comcast.com has been deleted. We should have a ticket or a way to keep a record of a cancellation request without the back and forth and future call backs to ensure cancellations are properly processed
XfinityKei
Official Employee
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2.2K Messages
24 days ago
@user_exoxzy Thanks for reaching out to our team. The best way to submit a cancelation is through an associate or in an Xfinity store. Once the request is placed you will receive an email confirmation on your primary email account. Our Xfinity App is free to download and once you're logged in with your primary username and password you can see the pending disconnection request. I have a link that goes into multiple ways for you to reach support for canceling, moving and pausing your service at https://www.xfinity.com/cancel
I can also help. Can you please direct message me your first and last name along with your full service address so that I can assist? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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