HOW CAN I SPEAK TO A HUMAN

I would just like a phone number to speak to someone. I don't want to speak to a robot. As a paying customer I think it's absolutely nuts that you guys do not have a support line to assist. 

My bill for this month has doubled, with zero warning. I have no idea why, but assume a promotion has ended. I have since adjusted my plan to the lowest possible option to avoid paying double at my upcoming October 26th bill date. However, it is still showing that I owe over $100 dollars on October 26th, despite me lowering my plan to the $50 option. 

I will not be paying $100 dollars for internet, that's outrageous. Please see if you can match my upcoming bill to my current subscription and ensure my bill for October 26th is around $50 dollars. 

The only number we have to offer is our main one, 1-800-934-6489, and navigate the automated prompts to speak with a representative. We are aware there are times the account status does not line up with what you are reaching out for and are actively making changes to that system to improve our customers' experience when reaching out. Have you had the opportunity to review our plan builder? You'll want to select the log-in option under the bar requesting your address. Once you're logged in you'll be able to review existing promotions and options your account is eligible for. 

This is a very unhelpful reply. 

I called that line 6 different times and tried several routes on the prompts to get to a representative (including straight up asking to speak with a representative) and was unsuccessful. I already went through the plan builder and rebuilt my plan. It currently shows I have the $50 subscription, but is still showing that I am to pay $100 on October 26th. I need the October 26th bill to reflect my current plan of $50. 

Thank you so much for clarifying that for us, @user_d1igr2. Since we do bill a month in advanced, you likely will not see any changes on the current amount due, and it will reflect on the next monthly statement.  What will happen is the next bill will reflect prorated credits for the amount previously billed, and charges for the new plan. We can certainly document the feedback regarding the experience within the phone systems as we are always working to improve the customers experience. Please let us know if you have any further questions/concerns that we can help with. 

I will not be paying DOUBLE what my previous cost was. I was not notified that my cost would double until I got the bill. There was no email or notification in my account. I have selected to move to the lowest possible tier, and this coverage has taken into affect already. I will pay for what coverage I am receiving, and therefore the bill should reflect that. Who can I speak with (and how, since phone lines do not work) to get this bill to reflect correctly before it's due date of October 26th?