How Can Xfinity take away a channel on my plan when I have a contract?????

I have a 3 year contract and the other day trying to watch bruins my TV says I need to subscribe. When I signed up for Xfinity I was told and my bill states it that I have a contract for a specific package. Xfinity simply performs an unethical switch and bate and takes off what they want. Guest its time to be like so many others and go directly to a full streaming network LIKE FUBO.

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Again

Expert

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31.4K Messages

3 months ago

Moved to Customer Service as this is not Guidelines related.

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CC_Tony

Retired Employee

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1.4K Messages

3 months ago

@user_ydnhla, Xfinity pays programmers like networks, local TV station owners, regional sports network (RSN) owners and others for the ability to bring their content to customers, and this includes sports programming.

Xfinity regularly reviews this programming and sometimes makes changes to ensure customers receive a wide variety of content at the best value. A variety of factors are evaluated, including customer viewership and costs, when making these decisions. As a result, channels, including RSNs, may periodically be added, removed or moved to different packages. This may happen during the term of your contract. Much like internet speeds, the channels in specific tiers can change. For more information, visit xfinity.com/howitworks.

We are running promotions in some areas to upgrade tiers at a reduced cost. I would love the opportunity to look into this for you. Go ahead and send a DM with your full name and address, so we can get started.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

2

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user_ovsluz

1 Message

I don't understand how it is legal to do that in the middle of a contract. why do I have a contract?

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3 months ago

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XfinityRay

Official Employee

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2.7K Messages

Thanks for your feedback, user_ovsluz. Channel lineups can change even when you are in an agreement due to Network contracts. We are happy to look at your account and see what this would look like if you add the channel(s) you are missing. We have some promotions to help with the change to the lineups.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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U

user_r3yvso

1 Message

2 months ago

I agree! I’m in a contract and now I have to pay more for less channels! I’m wondering if if this is something I should message FCC about

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ggg111

Frequent Visitor

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13 Messages

It means XFINITY values the contract they have with the networks more than they value the contract they have with you. It does beg the question - What good is the contract that customers make with XFINITY? Seems pretty worthless.

(edited)

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21 days ago

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user_ydnhla

How Can Xfinity take away a channel on my plan when I have a contract?????

Again

CC_Tony

user_ovsluz

XfinityRay

user_r3yvso

ggg111

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