Visitor
•
1 Message
How can your Live Chat be so Atrocious?!?
Here is the first 90 minutes of using the xfinity app to set up my new xb10 modem. You will note that all three the one chat included three ticket numbers, all timed out. Apparently, despite "Live Chat" at the top of the app screen, all were mechanical. All tried to sell me new service. all asked how my day was. When I finally called, she too asked in the same syntax, how my day was.
Does anyone give a damn at Xfinity? No, definitely not. That's the great thing about consolidation in the industry, no need to serve the customer...
[Edited: "Personal Information"]
And here's how it transpired:
[Edited: "Chat Transcript"]
XfinityChelseaB
Official Employee
•
2K Messages
2 days ago
Hello @user_wx4ukt, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0