Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_tm46qs
1st Topic
1st Like

1 Message

Wednesday, November 20th, 2024 3:48 PM

How do I actually speak to someone

I have tries the chat it's ALL AI and i can't get a live person and I called as well and same thing this is the WORST customer service I have ever in MY LIFE!!!!!!!!!

Question

 • 

Updated 

16 hours ago

38

1

Was this helpful?

XfinityFrank

Official Employee

 • 

1K Messages

3 days ago

Hi there, @user_tm46qs! Thanks for reaching out to us here on the Community Forum! Using the XFINITY Assistant, you should get to a live person via the prompts if your issue is not able to be solved with the responses. The sames as when calling in. However, we can also assist you here! What was the issue you were looking for help with? 

2

0

user_4y2apx

1 Message

no wonder younger people are ditching cable; customer service is terrible.  Why should we, the customer, spend so much time on device before getting to an actual person.  I'm about to cancel 3 accounts.

Like

Reply

17 hours ago

0

XfinityThomasD

Official Employee

 • 

966 Messages

 

user_4y2apx Our team and community are here to help however we can as a different outlet as well. Can you provide details on what questions or concerns you have?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 hours ago

0

forum icon

New to the Community?

Start Here