Visitor

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1 Message

Monday, March 2nd, 2026 3:25 AM

Closed

How do I cancel my cable - there’s no way to talk to a real person!!!!!

It’s absurd that there’s no way to actually talk to someone.

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Accepted Solution

Official Employee

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1.8K Messages

4 days ago

I am so happy we were able to get everything cleared up with your account for you with the cable and a new promotion, @user_kdyzgw! Please don't hesitate to reach out to us here in the future if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day. 

Official Employee

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59 Messages

5 days ago

Hi @user_kdyzgw, thanks for posting on our Xfinity Forums. I'd like to do everything I can to assist in tailoring our services to suit your needs! Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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