Visitor
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1 Message
How do I cancel my service and talk to an agent to get this done immediately?
This company is a joke. I called to setup a callback 3 times and never got a call.
There is no live number to call to do this, yet every other company out there provides a direct line and number to cancel immediately.
If you are stating you are putting customers first, then you should provide these options no questions asked vs holding us hostage on your services.
How can I cancel my service immediately?
sailorbear510
Contributor
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64 Messages
20 days ago
You can visit a local Xfinity Store to cancel immediately if this works out best for you or you can see your cancel options here;
https://www.xfinity.com/cancel
You can also log into your account via the web or the Xfinity App for more options.
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EG
Expert
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114.1K Messages
20 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAldrik
Official Employee
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2.3K Messages
20 days ago
Thank you for reaching out to us @user_ympey6! Our phone number is 1 (800) XFINITY (934-6489). We regret to hear you are wanting to disconnect your services. Could you please send our team a direct message with your full name, full address, and tell us more about why you are wanting to disconnect services? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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