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ThatDonGuy
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Problem Solver

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839 Messages

Wednesday, September 3rd, 2025

How do I cancel Peacock without a TV box?

I recently moved somewhere that does not have Xfinity, so I closed my account. However, Peacock still thinks that I subscribe through Xfinity, and tells me I have to go through Xfinity to cancel it. Xfinity's chat keeps telling me that I can do that through my X1 box, even though I keep telling it that I no longer have an X1 box. How can I get Xfinity to cancel my Xfinity-supplied Peacock account?

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2 days ago

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Accepted Solution

ThatDonGuy

Problem Solver

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839 Messages

2 days ago

Apparently, Xfinity "bills" Peacock a month at a time, and I have to wait until it expires before I can change it

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XfinityEva

Official Employee

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2K Messages

Thank you @ThatDonGuy , please keep us updated and let us know if there is anything we can help with. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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XfinitySara

Official Employee

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2K Messages

11 days ago

Hey there, @ThatDonGuy. Thank you for posting these concerns with your Peacock subscription. Our team is happy to help! And we're great to work with because we'll do everything in our power to resolve things, then circle back here for the sake of the community (if anyone else has similar concerns). Let's take a closer look! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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