Hello renieandrenie thank you so much for taking the time to reach out here via our Xfinity Forums! Have you had an opportunity to check for the newest plans/deals via our Xfinity Plan Builder? This site should allow you to make changes to the account and present the most recent options for new plans.
I have this same issue. I want to cancel my tv streaming, but keep my internet service. I do not want to deal with the hard sell by going to a store or calling. Legally doesn't there have to be a way for us to accomplish this that doesn't require a call or store visit? Thank you.
Hi, @user_ffahu3! We offer a number of ways to reach out so you can use the one that you prefer. Our team can help you with making changes right here. We want your package to be the best fit for your needs and at the lowest possible rate. We will make this a smooth and easy process, I promise!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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XfinityAlfonso
Official Employee
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2.3K Messages
2 months ago
Hello renieandrenie thank you so much for taking the time to reach out here via our Xfinity Forums! Have you had an opportunity to check for the newest plans/deals via our Xfinity Plan Builder? This site should allow you to make changes to the account and present the most recent options for new plans.
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user_ffahu3
Visitor
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1 Message
19 days ago
I have this same issue. I want to cancel my tv streaming, but keep my internet service. I do not want to deal with the hard sell by going to a store or calling. Legally doesn't there have to be a way for us to accomplish this that doesn't require a call or store visit? Thank you.
1
0