3 Messages
How do I contact the engineering team? I have been waiting for service for FOUR MONTHS. I need a direct line, please.
Tried to initiate service with Comcast in June 2024 at a second address. I'm *already* a paying customer at another address.
Failures on Xfinity's part over and over again. We've met with technicians on site. We needed to sort out coaxial cable, then we were told we need a "plant extension" (tap extension"). It is now October 2024 and I've been told there's no ETA but "plant extensions" typically take 60-90 days.
It's already been FOUR MONTHS and no one has been able to help me. I've spent hours on the phone with xfinity. They just say it's all up to the engineering/technical team and there's no way to contact them. PLEASE HELP.
XfinityAmira
Official Employee
•
3.8K Messages
1 month ago
Hello user_L0H1G0, thanks for reaching out on our Forums. It is such a pleasure to have you as a customer with us, and we truly appreciate your interest in getting our services at another address. Although Plant Extensions can exceed the 60-90 day ETA, we still want to ensure we are keeping you updated and staying in contact with you throughout the process.
My team would be more than happy to do just that and double-check for any updates we may have received. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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