Visitor
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1 Message
How do I escalate support
Move from an apartment with pre-installed broadband and Xfinity equipment to another similarly equipped apartment in the same complex. Did the MOVE steps on the app and it shows my new address as well as my old address. A week, at least 8 hours on chat and voice support and a visit to the Xfinity store and my internet is still not connected. I have requested an onsite technician BUT ALL THEY DO IS THE EXACT SAME FAULT FINDING PROCESS that the previous 5 agents ready tried. I Need to get around support to escalate this terrible service to higher authority.
Xfinity already owes me a days time!!
XfinityDuron
Official Employee
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812 Posts
28 days ago
Hello @user_77f2q2, I will be more than happy to assist with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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