Visitor
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1 Message
How do I get a real person to call me?
I have been trying to get a real person on the phone. I had a call back for 10am today. I got 3 calls at 5:30 am while I was sleeping.
I would just like to talk to someone about my options before I cancel my service.
XfinityMarcus
Official Employee
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1.8K Messages
24 days ago
user_rrt0nd thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to get in touch with someone regarding your service options. Our direct phone team can be reached at 1-800-Xfinity, however we can also assist you on our end via direct message on the forum. Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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