How do I get emails from being blocked?

user_ew5t8b Let's bring you into Direct Message to see if we can figure out what happened. Here are instructions on how to send us a DM in case you need them:

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  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

kjett12  Hello and thank you for reaching out to Xfinity via our Community Forums. I’m really sorry to hear that you're still having trouble receiving emails from Southwest Airlines. I can understand how frustrating that must be, especially when you're trying to keep track of important travel details. You have reached the right team of experts to assist in resolving this. 

 

 

To help get to the bottom of this issue, I have a couple of follow-up questions. Are you accessing your emails through more than one application or device (such as a mobile phone, web browser, or email client like Outlook)? Sometimes email delivery can be affected by the settings or filters in different apps, so it would be helpful to know how you’re checking your inbox. Also, have you had a chance to check your spam or junk folder, just in case the emails were redirected there by mistake? I’d be happy to guide you through any troubleshooting steps that could help.

 

Thanks again for your patience, and I look forward to getting this sorted out for you as quickly as possible!