Visitor

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1 Message

Thursday, July 30th, 2026 12:37 AM

How do I get help for property damage by Comcast contractor digging in my yard to give access to a neighbor?

They dug three areas and left dirt and stones - no grass seed -- how will grass ever grow here again?

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Selected Oldest First

Expert

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119.7K Messages

2 days ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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4.5K Messages

2 days ago

Thank you for reaching out @user_tcny6i We can put in a damage claim for you. Please send me a Direct Message with your name, phone number the best email address and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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