Visitor
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17 Messages
How do I get help with email?
Comcast is not delivering legitimate important email messages to me at my comcast email addresses. Emails for things like 2 factor authentication. I am looking at my comcast email on the xfinity website, there is no 3rd party email client causing a problem. I have spam filtering turned off. Comcast is still not delivering messages - comcast is blocking them or just [Edited: "Profanity"] canning them. But they are important messages and this is a big problem. How do I get help with this? I have called and spoken to people but nothing has ever happened from there. How do I get real help with this problem?
XfinityJustinM
Official Employee
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768 Messages
2 hours ago
Hi @NasusN,
Please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
With that being said, thanks for sharing some of the troubleshooting steps you have tried. Have you attempted to email any of the sources that you are having trouble receiving those emails from?
By following the steps listed in the Add or edit contacts in the Xfinity Address Book article you can also add those addresses to your contact list which can also help when having trouble receiving emails.
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