user_448p9y Thank you so much for your post for help with this line you need to have buried. We would be more than happy to help make sure the line gets taken care of for you! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
jweaver0312
Expert
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2.1K Messages
1 month ago
I escalated your request to employees to further assist in getting this line buried.
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XfinityAmandaB
Official Employee
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1.6K Messages
1 month ago
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