How do I keep certain emails from going to my SPAM folder, I have them in my address book, I have been marking them as Not Spam for months

user_29kw3y Hello! Thanks for using our Forums and for taking the time out of your day to write us. I am sorry to hear about the trouble you are having with your email and our team is here happy to help. Have you checked to see if you have any email or spam filters set up? If not take a look here https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience and let us know if this helps.