How do I know if I can get the NEW XG1v4 DVR with a clock

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

I can understand that it is a bit frustrating when you are trying to call a local store but unable to locate a phone number. At this time we do not have direct numbers for our service centers to provide. I would suggest making an appointment and then visit the service center if you would like to speak with them directly. Here is a link: https://www.xfinity.com/support/articles/schedule-appointment-online that will help you with making the appointment online. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you. You can also walk in at anytime during business hours and our team will be happy to help! We are unable to order specific models of cable boxes therefore if you would like a specific box you would need to visit the store to check stock. @user_lf6map