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user_yc19be
1st Topic

Visitor

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1 Message

Saturday, June 14th, 2025

How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated! 

Question

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Updated 

8 hours ago

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Accepted Solution

XfinityEva

Official Employee

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2K Messages

3 months ago

Hello there and thank you for taking the time to contact us here on Xfinity Forums. We can definitely help here. We can check if you have a previous ticket as well to help further assist. Please send us a direct message with your full name and service address. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_ap69di

Visitor

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1 Message

9 hours ago

I have been calling about the 1900.00 extra charges of Global Pass on my account. Have opened up several tickets. I have spoken to management and no resolution. Every time I have called since July 5th I get a different story for a different customer service agent. Today I called and they said there are no existing tickets. All that happens at every call is that my blood pressure skyrockets. I called before I went on my trip and gave them dates and got charged fees out to control. I'm about to email and mail the FCC the BBB and CEO of the company. How can they not take responsibility for thier mistakes and take this long to resolve an issue.

This is just not acceptable. 

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XfinityLinda

Official Employee

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2.1K Messages

@user_ap69di Thank you for connecting with us about your Xfinity Mobile billing concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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