How do I make a complaint?

Hello there and thank you for taking the time to contact us here on Xfinity Forums. We can definitely help here. We can check if you have a previous ticket as well to help further assist. Please send us a direct message with your full name and service address. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it