Visitor
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1 Message
How do I reach a person
The fact that reaching a person is absolutely impossible is terrible customer service. Its making me seriously consider switching providers. That said, my cable line was cut outside of my house and AI doesn't know what to do with this information. How can I speak with a human?!
XfinityRaul
Official Employee
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2.2K Messages
22 days ago
@user_dnorh3 Thank you for making us aware the cable outside your home has been cut. You're definitely in the right place to get this taken cared of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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