how do I report a property damage claim caused by Comcast?

user_jhpbyw Good day, and welcome to Xfinity Forums! We appreciate you taking the time to reach out to our team with the damage concerns. I'd be happy to help you get a ticket issued to address your concerns. Since I'll need to gather some account details, please send a Direct Message with your name and service address. We look forward to hearing from you! 

 

Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.