Visitor
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2 Messages
How do I speak to an agent without being on the phone for four hours? My internet is constantly cutting out, every day.
This is quite possibly the worst customer service experience I've ever had. I know it's a common issue because I've seen many, many forum posts on it. My internet cuts out for like 10 seconds, at least twice a day. Random times of day. New equipment, I've only had this service for like 3 months AND I had someone service it already and was charged $100 for a new customer when I did self set up and they insisted on sending someone out. Xfinity agent AI thinks there's nothing wrong with my equipment but I have brand new cables that I've proven work to the agent himself and they say the modem is fine. The AI is a loop of "nothing is wrong" and "let me help you troubleshoot," none of which works.
XfinityRay
Official Employee
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3.5K Messages
3 days ago
Greetings, @user_lbl6wy! Thank you for reaching out about your service. We are happy to further help and want your service to work flawlessly. I understand how that would be frustrating to keep going through. We will get to the bottom of this. Are you noticing the service cut out on all your devices or particular ones? When the service cuts out, do you see any changes with the modem such as the light flashing or changing to another color like amber or blue?
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