Visitor

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2 Messages

Thursday, October 9th, 2025

How do I still have Peacock Premium and am I paying for it?

Hi there. I am no longer an Xfinity/Comcast customer and have not been for months. I have not been billed directly by Comcast for anything since early July. At the time I used to be an Xfinity internet subscriber only (no TV or phone or anything else). As part of a promotion, I guess?, I got Peacock Premium. This was years ago when I signed up.

Checking today, I still have Peacock Premium. And while this may seem cool and great like I'm getting a free streaming service, I'm worried that I'm paying for it somewhere and just haven't figured out where yet. 

Steps I've tried:

1. When I log into Peacock I get this message on my accounts page:

"Peacock Premium:

To make changes to your plan or cancel your subscription, please visit the Xfinity subscription manager on your Xfinity device."

Well I don't have an Xfinity device. In fact I never have. I always had my own modem and never had a streaming box.

2. So then I clicked the "Manage on Xfinity" link in Peacock

3. Logged into Xfinity (even though I do not have any active subscriptions with them)

4. Clicked on "TV & Streaming"

5. Here I am presented with a few options related to Peacock.

Streaming > Peacock Premium (with a button that says "Add & manager on Xfinity StreamStore")

Premiums > Peacock Premium (with a button that says "Manage premium channels")

Equipment > No Devices (with a button that says "Manage Streaming Equipment")

6. Selecting "Add & manager on Xfinity StreamStore" takes me to an error page that just says "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help."

7. Selecting "Manage premium channels" takes me to the same error page.

8. I have tried repeating these steps in the mobile app and see "Peacock: This information is unavailable at the moment" in the "StreamStore Subscriptions" page.

I'd really like to figure out how to manage my account, see when my trial expires, and stop it from charging me if it is doing so. I've read other things on Reddit where Xfinity says your trial should just stop when it expires, but my trial should have expired long ago given that I no longer have a contract or service with Xfinity.

Please do not provide a canned solution here. Please read through the steps I've already taken and offer me novel advice.

Edit: I also confirmed on an old billing statement that my free Peacock should have ended in June 2025.

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Accepted Solution

Official Employee

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1.6K Messages

15 days ago

Hey there, @user_d7pclc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. That is certainly strange because when your account is no longer active it should have trigger the Peacock Premium to deactivate at the same time. No worries at all, we will be more than happy to troubleshoot with you further and ensure that you are not billed. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Expert

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114.1K Messages

15 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

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2 Messages

14 days ago

Message sent! Hopefully I can get some help.

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