Visitor

 • 

1 Message

Monday, August 17th, 2026 5:36 AM

HOW DO I TALK TO A HUMAN.

I don't understand why Xfinity continues to just roll out automated system after automated system for your customer service. I've spent the past 8 hours calling trying to speak to a HUMAN BEING and not your AI that continues to get trapped in an endless loop or just decides it wants to hang up the call. It's unacceptable that y'all have this level of incompetence towards your customers. There's no reason I pay a premium for your service and still cannot talk to a HUMAN.

Please provide a phone number to bypass this automated system, and maybe you might not have as many irritated customers talking to the human we want to talk to.

Oldest First
Selected Oldest First

Official Employee

 • 

2.3K Messages

1 day ago

Good morning, and Happy Monday. I'm terribly sorry to read of the frustration you have had with trying to reach someone by phone for assistance. The best number to speak with one of our agents is 1-800-934-6489 (1-800-Xfinity)

My team would be very happy to help you here are well. We are experts in all things Xfinity and if we can't assist you, we know who to contact to make sure you receive the help you need. 

There are some services that offer Digital only support like the NOW products, which are prepaid services. 

 

Are you having trouble with the account or the services? I would love to assist you. 

forum icon

New to the Community?

Start Here