2 Messages
How do you contact a PERSON?
I moved recently. Every part of the service transfer/new installation has been a series of errors and complications. I have spent more time with Xfinity than any other service. It’s been by far the worst part of the moving experience.
So today, I got a text message threatening fees if i don’t return my equipment. When I searched my account, the equipment they say I must return is the equipment at my new house.
I’ve tried automated assistant, (which will help me to return that equipment), phone, which won’t really help me with anything, and messenger which I’ve been on for 45 minutes, and got as far as them asking if they can send me a code and then disappearing. I just want to talk to a person and tell them that they’ve attached new equipment to a closed account and the only way I can return the equipment is to cancel my service.
I have literally spent hours with Xfinity in this move. I’m so tired of working with a monopoly. Anyone have suggestions?
user_7ufin0
2 Messages
26 days ago
Update: about 1/2 hour after they asked if they could send a code, they sent it. And told me that I should expect “short delays” between messages. I have no idea when I’ll actually get any help.
All I want is for them to fix the mistake they made that I have equipment to return. This is so frustrating.
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XfinityEmilyB
Official Employee
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1.7K Messages
26 days ago
@user_7ufin0 Welcome to our community forum and thank you for bringing your Xfinity service to the new home with you! Moving is stressful enough as it is and I'm so sorry the process of transferring your service has been such a headache. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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