New Poster
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2 Messages
How do you get Xfinity/Comcast to come out and clean up old cut and hanging cables that are in trees?
I just moved and my new house has a couple of trees and a utility pole and the end of my driveway. There are literally dozens of Comcast cable lines hanging in my trees, all appear to be cut an unused, and a rats nest of old wiring on the utility pole. I have made several appointments for someone to come out and take care of it, but they've never shown up. I am no longer an Xfinity customer, and have no interest in getting service in my home if it's just going to add to the mess that I, and my neighbors, have to look at every single day. I'm tempted to get a ladder and some wire cutters and just do it myself. Can someone at Xfinity please contact me to address it.
XfinityThomasA
Official Employee
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2.7K Messages
3 days ago
Here’s how:
Select the type of issue you’re experiencing (e.g., Low-hanging or down cable wires posing a safety risk).
Provide as many details as you can, then click Continue.
For safety concerns, choose the option from the drop-down menu that best matches your situation.
Double-check that all your information is accurate, then click Submit.
You’ll receive a confirmation page and an email to let you know we’ve received your request. Our team processes requests in the order they come in, and we’ll keep you updated via email. If we need more information, we may reach out and once everything is resolved, we’ll send a final confirmation to let you know it’s all taken care of. Not an Xfinity customer? No problem, just give us a call at 1-800-XFINITY, and our team will be happy to assist you. Alternitively we can help right here.
If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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