How do you talk to a human at xfinity?

I'm not sure exactly what that entails but I'll tell you what I've done. I changed my plan with customer support and got a confirmation email that my plan had changed. My speeds are still where they were prior to the upgrade. When I look at my account through the app it says my plan is "fast" still and not "very fast". I'm wondering if because I set a custom payment date for auto payment a while back that it's not active until my next payment goes through or something? I have no idea. I've gone trouble shooting with the online support all the way through to powering and resetting your modem and router without any speed increase. My modem and router were just replaced in the last 6 months and exceed the 800 mbps speed of my plan, verified it's cat 5e cable and 5g enabled. The only thing I can think of like I mentioned is that some sort of mix up with my plan not being active yet. Thanks for any help!

Generally your payment date would not affect the change, but no worries we will get it all figured out. I appreciate you providing these details, I would like to take a closer look at your account to ensure the order processed correctly. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.