How much would it cost monthly to get a router upgrade? Our wifi is so weak.

Hello, @SusanL2253! Thank you for reaching out to the Xfinity Community forums.

I can certainly understand how frustrating that would be, especially when you're seeing weak Wi-Fi coverage throughout the home, and it's impacting multiple devices.

While upgrading equipment may be an option depending on the services and equipment currently associated with the account, we'd first want to take a closer look to determine what's causing the poor performance.

In some cases, factors such as device placement, home layout, signal interference, or coverage needs can have just as much impact as the gateway itself.

If you'd like, please send us a Direct Message* with your full name and complete service address. We'd be happy to review your current equipment, discuss any upgrade options that may be available, and help determine the best solution to improve your Wi-Fi experience.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

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4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

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