Hello there! Thank you for reaching out to our team through Forums. We have a great tool online to help update your plan https://www.xfinity.com/digital/offers/plan-builder just make sure to sign in with your primary Xfinity UserID.
You can also send us a direct message with your full name and service address to get started.
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
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Type your message in the text area near the bottom of the window
EG
Expert
•
109.9K Messages
25 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
•
1.6K Messages
25 days ago
Hello there! Thank you for reaching out to our team through Forums. We have a great tool online to help update your plan https://www.xfinity.com/digital/offers/plan-builder just make sure to sign in with your primary Xfinity UserID.
You can also send us a direct message with your full name and service address to get started.
To send a direct message:
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