How the [Edited: "Language"] do I talk to a human?

My friend got an installation kit but doesn't have wiring at her house. The [Edited: "Language"] bot tells her to plug it in but she doesn't have a [Edited: "Language"]
wire going to her house.

How can she get in touch with someone who can send an installer to her house to run an actual cable to her house?

I used to work at Comcast. Things have gone so far downhill that it's unbelievable.