how to cancel online

In 2025 Minnesota passed a new consumer protection law, Minn. Stat. § 325G.56, requiring companies to adhere to basic rules: "Cancellation must be easy, cost-effective, and timely. Online cancellation must be offered if the business has online subscription management."

It seems clear to me that Comcast/Xfinity is in violation of that law. It appears I can NOT cancel my account online. The chat assistant insists that I must speak to an agent over the phone. This is unacceptable. I can't even figure out a way to submit a written request to the billing department online without being rerouted back to the same "assistant" whose only offer is to have somebody call me on the phone.

HELP!

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XfinityBenjaminM

Official Employee

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2.4K Messages

3 months ago

user_4xu5tr Hello! Thank you for reaching out. We are sorry to hear that you are looking to leave us. We'll do our best to help in any way we can. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_4xu5tr

Visitor

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2 Messages

Thank you! They very promptly and courteously helped me, even on a Sunday! I'm all set.

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3 months ago

0

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user_qmkwl7

Visitor

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1 Message

Is this still an option? I don't see a "Direct Message" icon.

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26 days ago

0

XfinityQue

Official Employee

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94 Messages

Yes it is. Thanks for sending us a direct message. We will continue there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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26 days ago

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user_5rq0cl

Visitor

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1 Message

Greetings from Ireland. I left the country permanently last month and obviously cannot use your dial-up support service. So, I'm trying to cancel my service and found there's no real direct way to do so from outside the country. I landed on this thread, but I still don't see that "Direct Message" icon on this page, or on any of the other support pages. Can you possibly help?

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26 days ago

0

XfinityEricB

Official Employee

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2.5K Messages

user_5rq0cl Thanks for reaching out to us for help with closing your account. We can certainly assist, but we do need you to go into Direct messaging to provide us account details. To confirm, are you logged in, but still can't see the (speech bubble) on the top of the screen by your user profile?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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26 days ago

0

EG

Expert

•

113.2K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.4K Messages

3 months ago

Thanks again for working with our team to manage your account. I'm sorry that we are losing your business, but keep us in mind if anything changes in the future. Feel free to create a new post if anything else comes to mind in the future as well. Our community and team are always here to help however we can.

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Customer Service

user_4xu5tr

how to cancel online

XfinityBenjaminM

user_4xu5tr

user_qmkwl7

XfinityQue

user_5rq0cl

XfinityEricB

EG

XfinityThomasD

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