how to cancel service

I am trying to cancel my services except for my internet and I can't find anyone who can help me. I am so frustrated at this point I am about to cancel everything and move the internet to Verizon. Anyone I have spoken to just wants to tell me they can't cancel, they can only give me new quotes on my existing services. Please help!

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XfinityJorge

Official Employee

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2.5K Messages

5 months ago

user_jxg8oa Hey there! Thank you so much for using our Forums and for taking the time out of your day to contact us. We are here to help you make the changes you need to on the account and we are sorry for any trouble you had trying to get assistance. To get started can you send us a DM with your full name and service?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_clhw96

Visitor

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2 Messages

9 days ago

I have the same problem. The phone rep told me if I want to have it cancelled now, then she would process it. If it needs to be for a future date, then I need to call back at that time and ask it to be cancelled right away. I never had this issue before to ask for it to be cancelled on the day my 1 year service ended. Now I am being told they will not take a future disconnect date.

Also going by the other comments posted by specialist on here, they say to sign-in, then in the upper right corner to click on Direct Message. There is non area in the upper right corner on the webpage that has a Direct Message icon to press on.

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XfinityMarshante

Official Employee

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603 Messages

Hello @user_clhw96, thank you for your comment. Sorry to hear about your experience when trying to get changes made to your account.
I understand how frustrating that can be.

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 days ago

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Customer Service

user_jxg8oa

how to cancel service

XfinityJorge

user_clhw96

XfinityMarshante

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