Hello @user_gym1ub Thank you so much for reaching out on our Xfinity forum. We'll definitely hate to lose you, but I'll be happy to assist! To get started, please send us a direct message by following the steps listed below:
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
@user_577oau We are able to help with these types of request, You can also cancel in store or by calling. We have different ways to make changes for everyone's needs.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@XfinityKam I attempted to cancel my account via chat yesterday and was told I had to either call or visit a store. This is not convenient given I moved out of the country and have to find a way to call internationally. This article was misleading.
user_577oau I'm sorry that was your experience. I have a feeling that there was an issue with verifying the account. I know that can be difficult while our customers are traveling. If we are unable to complete verification we would have to refer you to an alternate option for processing the request.
Was out chat agent able to verify the account with you or did they share why they were unable to process the request?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
They did not even attempt to verify the account. They simply said it could not be done through chat and my only options were to call or visit a store in person. I referenced this article but they did not respond to that and said I had to call or visit the store. It was quite disappointing.
XfinityAbel
Official Employee
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456 Messages
6 months ago
Hello @user_gym1ub Thank you so much for reaching out on our Xfinity forum. We'll definitely hate to lose you, but I'll be happy to assist! To get started, please send us a direct message by following the steps listed below:
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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