Visitor
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1 Message
How to complete manual identity verification for Xfinity Mobile (eSIM) without an SSN?
Hello,
My current broadband package includes an Xfinity Mobile line, and I am looking to activate it online using an eSIM on my new iPhone.
However, during the online checkout and activation flow, the system requires a Social Security Number (SSN), which I currently do not have. According to Comcast’s Acceptable Forms of Identification Policy, customers can verify their identity using alternative primary and secondary documents (such as a foreign passport, US visa, state ID, or proof of address).
Since I would like to complete this process remotely without visiting a store, could an official agent please assist me via Direct Message (DM)? I am ready to provide my account details privately and complete the manual document verification via a secure upload link to generate the eSIM profile.
Thank you!
XfinityRaul
Official Employee
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3.1K Messages
3 days ago
@user_2ee3s5 Thanks for reaching out to us via Forums. I would be more than happy to help activate your new iPhone. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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